Business Etiquette to Live By

Business Etiquette to Live By

  1. Live by the Platinum Rule: treat others the way YOU want to be treated.
  2. Never judge; go into every business deal with an open mind.
  3. Be upfront and honest in all business dealings.
  4. Be on time (or early) and come prepared.
  5. Follow through. If you promise something, deliver it. Hold yourself and your colleagues accountable.
  6. Maintain consistent and timely communication about all negotiations. Open communication will eliminate most conflicts.
  7. Give others your complete attention when they are talking.
  8. Silence your cell phone during meetings; this includes luncheons and meetings with colleagues and vendor partners.
  9. Express gratitude. Thank people for their business in person and/or with a handwritten note.
  10. Incorporate “please” and “thank you” into your vocabulary.
  11. Introduce yourself, shake hands and make eye contact.
  12. Don’t say anything in email, text or instant messaging that you wouldn’t want everyone in the industry to see.
  13. Remember names of people you do business with and address people by their name in conversations.
  14. Be flexible and accommodating.
  15. Don’t interrupt; let the other person finish talking before you speak.
  16. Never assume anything about anyone.
  17. Never discuss a transaction with a colleague, a client or a customer. You never know who might be within earshot.
  18. Don’t merge political, social or religious beliefs with your business marketing.
  19. Keep your social media image professional.
  20. Dress professionally.

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